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If you are unhappy with your
purchase, simply return the unused portion within 30
days for a full refund, less shipping...
No Questions Asked!
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Frequently Asked
Questions
•
What is
Quality?
The satisfaction of a customer's expectations at an
economic cost.
•
How is
it achieved?
By using specifications to manage customer's expectations
and to control internal operations.
•
What is
a specification?
A description of a process, product or service using
characteristics that can be measured and that are
relevant to the intended purpose.
•
Is a
specification the same as a standard?
Standards are specifications which have been agreed on a
national, regional, or international basis and have some
legal status.
Standardized
definitions of terms:
•
Quality
-
The totality of the characteristics of an entity that
bear on its ability to satisfy stated or implied needs.
•
Quality
policy -
The overall intentions and directions of an organization
with regard to quality.
•
Quality
management -
That aspect of the management function that determines
and implements the quality policy.
•
Quality
system -
The organizational structure, responsibilities,
procedures, processes and resources for implementing
quality management.
•
Quality
control -
The operational techniques and actions used to fulfill
the requirements for quality.
•
Quality
assurance -
All those planned actions to provide confidence for the
customer that a product or service satisfies the
requirements for quality.
•
Quality
characteristic -
A feature of a product of service described in a
specification and capable of measurement.
•
Defect -
The departure of a quality characteristic from its
specified value that results in a product or service not
satisfying its normal usage requirements.
•
Defective -
A product or service that contains one or more defects.
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